Operations Manager 

Serv, a global executive recruitment partner, is hiring on behalf of our client, IVF Uncovered, for an Operations Manager.

Join the Team:

IVF Uncovered is a fertility coaching business founded by Tasha Blasi, dedicated to helping women navigate the complexities of IVF and their journey toward building a family. Through personalized guidance, coaching, and real-time support, Tasha and her team help clients feel informed, empowered, and supported through an incredibly personal experience.

With a growing client base, an expanding team, and significant opportunities ahead, IVF Uncovered is entering an exciting new chapter. The business is ready for an experienced operational leader who can bring structure to the vision, create momentum, and build the foundation for sustainable growth.

This is an opportunity to join a purpose-driven business where strong operations directly support a meaningful mission: helping more families grow.

To learn more please visit: https://tashablasi.com/

Position Responsibilities:

Are you the kind of leader who sees a big vision and immediately knows how to turn it into a plan? Someone who loves building systems, developing people, solving problems, and getting things across the finish line?

IVF Uncovered is looking for an Operations Manager who can serve as a trusted operational partner to its founder, Tasha Blasi.

This is not a role for someone who wants to sit exclusively at the strategy table. We need someone who can think strategically, roll up their sleeves, and take ownership of execution.

Tasha brings the vision, expertise, content, and deep connection to the clients she serves. You'll bring the operational leadership that helps the business run efficiently, the team perform at its best, and the company's growth opportunities become measurable results.

The immediate opportunity is to create focus, accountability, and operational clarity while helping the business grow toward its goal of $100,000 in monthly revenue. Longer term, this role offers the potential to grow alongside the business into broader executive leadership.

This role includes:

• Own the day-to-day operations of IVF Uncovered, creating the structure, systems, and accountability needed to support growth.
• Partner directly with the founder to translate business vision and ideas into clear priorities, actionable plans, and measurable outcomes.
• Lead and support a distributed team, ensuring everyone understands their responsibilities, priorities, and expectations.
• Drive projects from idea through completion, removing bottlenecks and ensuring important initiatives don't lose momentum.
• Establish and monitor key performance indicators across sales, marketing, client success, and operations, using data to guide decisions.
• Maintain visibility into business finances, spending, budgets, and operational efficiency to support responsible investment and profitable growth.
• Strengthen lead management, sales follow-up, and conversion processes to ensure revenue opportunities are consistently captured.
• Oversee the implementation and ongoing improvement of AI tools, automation, dashboards, and operational systems in collaboration with internal and external partners.
• Improve the systems supporting the client journey, ensuring the team has the information and processes needed to deliver a consistent, high-quality experience.
• Coordinate priorities across marketing, content, community, and client success initiatives to keep the business moving toward its goals.
• Provide clear, concise communication and proactive recommendations to the founder, including identifying what needs attention, what should come next, and what can wait.
• Help build a business that can scale without requiring the founder to manage every operational detail.

Qualifications

• Proven experience leading business operations and successfully supporting the growth or scaling of a business.
• Demonstrated ability to operate as both a strategic thinker and a hands-on executor.
• Strong understanding of AI tools, automation, and how technology can improve business operations and efficiency.
• Highly analytical and metrics-driven, with experience using KPIs, dashboards, and performance data to make decisions and drive results.
• Experience managing budgets, monitoring financial performance, and making commercially sound operational decisions.
• Strong leadership skills with experience managing people, setting expectations, and driving accountability.
• Strong business judgment, negotiation skills, and the confidence to make decisions and take ownership of outcomes.
• Experience in sales and/or marketing, with an understanding of how these functions contribute to revenue growth.
• Excellent project management, prioritization, and organizational skills.
• Ability to communicate clearly, concisely, and directly, particularly when presenting recommendations or decisions.
• Comfortable working independently in a fast-moving, entrepreneurial environment without needing extensive direction or training in core operational skills.
• Experience within online coaching, digital education, or a similar service-based business is an asset, but not required.

Our Ideal Teammate Is Someone Who:

• Is proactive and accountable, taking ownership rather than waiting for instructions.
• Thinks strategically and executes consistently, moving comfortably between big-picture planning and hands-on work.
• Communicates with clarity and confidence, knowing how to get to the point while maintaining warmth and professionalism.
• Brings a positive, growth-oriented mindset and sees challenges as opportunities to improve.
• Is highly organized and dependable, creating clarity and follow-through in a business with many moving parts.
• Embraces learning and feedback, particularly as AI and technology continue to evolve.
• Cares deeply about doing great work and understands that operational excellence creates a better experience for the clients IVF Uncovered serves.
• Is comfortable challenging ideas, making recommendations, and holding both the team and founder accountable.
• Knows how to prioritize what matters most instead of trying to do everything at once.

Hiring Process

We take our hiring process seriously and evaluate candidates based on both capability and culture fit. Our goal is to ensure you step into a role where you feel genuinely excited and fulfilled. That’s important for you, and it’s equally important for us. Below is a snapshot of what you can expect throughout our hiring process.

Please note that steps may vary slightly depending on the position.

Step One: Video interview with a recruiter

Step Two: Video interview with your direct supervisor

Step Three: Test Project

Final discussions and selection.

Location: Remote

Salary: $100,000 to $125,000 USD annually

Serv uses AI tools in our recruitment process, including developing job postings and note-taking during interviews. AI is not used to screen, assess, or select candidates. All resumes are reviewed by a human, and all hiring decisions are made by humans. Any AI-generated output used during the recruitment process is reviewed by a human before action is taken.